FAQ

Frequently Asked Question

Q: How fast are orders shipped out?

A: Art of Play generally ships all orders out within 24-48h on business days.

Q: What is the average delivery time?

A: U.S. orders usually arrive within 3-7 days. International orders arrive on average within 21 business days. Due to COVID-19 shipments may take longer to arrive depending on location.

Q: Is tracking included with the shipments?

A: Yes and No. All U.S. orders include tracking. If your shipping address is outside U.S. then tracking is included only to some destinations with DHL eCommerce, USPS First Class Mail International and USPS ePacket shipments. If you are located in EU then tracking is included.

Q: Can you combine several orders into one?

A: Unfortunately we can't combine several different orders made by the same customer into one order/shipment.

Q: What should i do when i have a problem with the order or package received?

A: Contact our customer service as soon as possible. contact@geminidecks.com